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Privacy Policy

Privacy Policy
Last updated: 9 September 2026 Privacy Policy
 
At Heaven’s Keepsakes, I take your privacy seriously. I understand that the information you provide when ordering memorial jewellery can be deeply personal, and I handle your information with care and respect.
This Privacy Policy explains what information I collect, why I need it, how it is used, who it may be shared with and your rights.
 
1. Who I am
Heaven’s Keepsakes
Sweet Pea Way
Emersons Green
Bristol
BS16 7QE
Email: info@heavenskeepsakes.co.uk
For the purposes of UK data protection legislation, Heaven’s Keepsakes is responsible for the personal information collected through this website and in connection with your orders.
 
2. Information I collect
Depending on how you use my website or place an order, I may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Information you provide about your loved one or pet

  • Information relating to ashes, hair, fur or other sentimental inclusions

  • Photographs or other information you voluntarily provide

  • Your communication preferences

  • Your permission regarding the use of photographs of your finished jewellery

  • Information you provide when contacting me

I only collect information that is reasonably necessary for running my business, processing your order and providing my services.
 
3. How I use your information
I may use your information to:

  • Process and fulfil your order

  • Communicate with you about your order

  • Create your memorial jewellery or keepsake

  • Correctly identify and handle your precious inclusions

  • Arrange delivery of your finished jewellery

  • Process payments and refunds

  • Respond to enquiries

  • Maintain appropriate business and financial records

  • Deal with complaints or disputes

  • Meet legal and regulatory requirements

  • Improve my website, products and services

  • Share photographs of your finished jewellery where you have given permission
     

4. Memorial jewellery and sensitive information
I understand that information relating to a loved one who has passed away, including their name and details of their memorial jewellery, can be extremely personal.
Where you provide information about your loved one, ashes, hair, fur or other sentimental inclusions, I use that information only where necessary to provide the service you have requested or where you have otherwise given permission.
I will never sell your personal information or details about your loved one to third parties.
 
5. Photographs and social media
I may photograph completed jewellery for my website, portfolio and social media.
I will only use photographs of your jewellery for promotional or social-media purposes where you have specifically given permission for me to do so.
Where permission has been given, you can withdraw that permission for future use by contacting me at info@heavenskeepsakes.co.uk.
 
6. Payments
Payments may be processed through:

  • Wix Payments

  • PayPal

  • Klarna

  • Apple Pay

  • Clearpay

Payment providers process payment information in accordance with their own privacy and security policies.
Heaven’s Keepsakes does not need to hold your full payment card details.
 
7. Delivery
Orders are sent using Royal Mail Tracked.
Information necessary to deliver your order, such as your name and delivery address, will be provided to the delivery service where required to fulfil your order.
 
8. Website analytics
I use Google Analytics to help me understand how visitors use my website, such as which pages are visited and how people navigate the site.
This information helps me improve the website and the experience I provide to customers.
Google Analytics may use cookies and similar technologies to collect information about website usage.
 
9. Social media
Heaven’s Keepsakes uses Facebook, Instagram and TikTok.
If you interact with Heaven’s Keepsakes through these platforms, the relevant platform may collect and process information in accordance with its own privacy policy.
I do not control how these third-party platforms process information collected through their services.
 
10. Trustpilot
Heaven’s Keepsakes uses Trustpilot to collect and display customer reviews.
If you choose to leave a review, the information you provide to Trustpilot is processed according to Trustpilot's own privacy policy.
 
11. Cookies
This website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies, including analytics cookies, may be used to understand how visitors use the website.
Where required by law, appropriate consent will be requested before non-essential cookies are used.
 
12. Who I share information with
I may share necessary information with trusted third parties where this is required to operate my business or fulfil your order, including:

  • Wix, which provides my website and online shop

  • Payment providers including Wix Payments, PayPal, Klarna, Apple Pay and Clearpay

  • Royal Mail, for delivery

  • Google, in connection with Google Analytics

  • Trustpilot, where relevant to customer reviews

  • Professional advisers or accountants where necessary

  • Government authorities or law-enforcement agencies where I am legally required to provide information

I do not sell, rent or trade your personal information.
 
13. How I protect your information
I take reasonable and appropriate steps to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

Access to customer information is restricted to what is reasonably necessary to operate Heaven’s Keepsakes and fulfil your order.
 
14. How long I keep your information
I do not keep personal information indefinitely.
Information is retained for as long as it is reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with customer service matters, resolving disputes and meeting legal and accounting obligations.
Business and financial records will be retained for the legally required period. For relevant tax records, HMRC currently requires self-employed businesses to retain records for at least 5 years after the relevant Self Assessment deadline.
Where information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
 
15. Your rights
Under UK data protection law, you may have the right to:

  • Request access to the personal information I hold about you

  • Ask me to correct inaccurate information

  • Ask me to delete your information where there is no legal reason for me to retain it

  • Ask me to restrict how your information is processed

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on your consent

These rights are subject to certain legal exemptions and circumstances.
The ICO requires privacy information to explain the rights available to individuals and how those rights can be exercised.
To exercise any of these rights, contact:
info@heavenskeepsakes.co.uk
 
16. Your right to withdraw consent
Where I rely on your consent to process your information, you can withdraw that consent at any time.
For example, if you have agreed that photographs of your jewellery can be shared on social media, you can contact me to withdraw permission for future use.
 
17. Data security and third-party websites
My website may contain links to third-party websites or services, including social media and review platforms.
Once you leave the Heaven’s Keepsakes website, I am not responsible for the privacy practices, content or security of those third-party websites. You should review their individual privacy policies.
 
18. International processing
Some of the companies and services I use may process information outside the UK.
Where personal information is transferred outside the UK, the relevant service provider is responsible for applying the appropriate legal safeguards required under applicable data protection legislation.
 
19. Complaints
If you have concerns about how I have handled your personal information, please contact me first:
info@heavenskeepsakes.co.uk

You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
ICO website
20. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, website, services or legal requirements.
The latest version will always be published on this page with the date shown at the top.

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